Refund & Cancellation

All refunds must be approved in writing by the Executive Director. In the case of medical emergency or other hardship the Executive Director has the authority to waive or amend an individual refund on a case-by-case basis.


A member requesting a refund for dues will be refunded a pro rata share of unused dues minus an administrative fee equal to  25% of the total dues paid.

Conference Registration

A conference registration will be refunded when requested at least 30 days prior to the conference. The administrative fee for a cancelled registration or PDI is 30% of the total registration. A ticket to a hospitality event are non-refundable.

A cancellation request must be submitted in writing. A cancellation request received after July 31 will be approved at the discretion of the Executive Director. If approved, a late cancellation will be subject to an administrative fee equal to 40% of the total registration.

Conference Exhibits

A conference exhibit may be cancelled up to 45 days before the conference. WAA will refund  an exhibit fee only if the exhibit is resold. The administrative fee for a cancelled exhibit space or agency registration is 30% of the total exhibit order.


For other goods and services, a full refund will be granted if the customer or member requests the refund within 14 days of the transaction and upon receipt of the returned item.

Digital goods and data services are nonrefundable.

Updated April, 2014