REFUND & CANCELLATION POLICY

All refunds must be approved in writing by WAA Staff.

DUES

A member requesting a refund for dues will be refunded a pro rated share of unused dues minus an administrative fee equal to 25% of the total dues paid.

CONFERENCE CANCELLATION POLICY

Requests for registration refunds for eligible conference pass types received in writing within 24 hours of purchase and prior to July 12 are 100% refundable.

Refund requests requested after 24 hours and by August 15 are eligible for a refund less a 30% administrative fee.

All conference registrations become non-refundable beginning August 16.

An exhibit space is 100% refundable only if the exhibit is immediately resold to an existing wait-listed exhibit space customer. Otherwise, they are non-refundable.

The following conference related purchases are all non-refundable:

  • Online Pass & Performance Pass Registrations

  • Hospitality Add-Ons

  • Special and Professional Development Events

  • Advertising (Print and Digital)

  • Sponsorship

  • Digital Goods

  • Data Services (e.g. Showcase Listings, Application Fees, etc.)

Refunds will be processed post-conference by the end of October.

All discounts may not be combined with any other offers, promotions, or discounts.

REGISTRATION SUBSTITUTIONS

Written requests to transfer a registration within the same organization will be granted at no cost before Friday, July 11. Transfers requests received after July 11 will incur a $25 fee. All requests must be made by Sunday, August 18.

Please email membership@westarts.org for registration transfers and substitutions.