REFUND & CANCELLATION POLICY

All refunds must be approved in writing by the Executive Director. In the case of medical emergency or other hardship, the Executive Director has the authority to waive the cancellation fee or amend an individual refund on a case-by-case basis.

DUES

A member requesting a refund for dues will be refunded a pro rated share of unused dues minus an administrative fee equal to 25% of the total dues paid.

CONFERENCE REGISTRATION

Requests for registration cancellations for the in-person conference in San Diego that are received in writing by Sunday, August 18th will be converted to an Online Pass (cost of $195 for members and $395 for nonmembers) and the remaining portion of the registration fee (registration fee less online pass fee) will be refunded with a 30% admin fee applied. All refunds will be processed post-conference. No part of hospitality, sponsorship and advertisement fees are refundable.

CONFERENCE EXHIBITS

A conference exhibit may be cancelled up until July 28, 2023.  WAA will refund the exhibit space fee only if the exhibit is immediately resold to someone standing by on existing waitlist.  The administrative fee for a cancelled exhibit space is 30% of the total exhibit order. All cancellations must be submitted in writing. Please note that refunds may not be processed until after the conference.

OTHER

Hospitality, advertising, sponsorships, digital goods, data service are all non-refundable.